FAQ — Frequently Asked Questions

🛒 Orders

How to place an order?
Add the desired jersey to your cart, choose your size, then complete your purchase in a few clicks via our secure payment funnel.

Can I modify or cancel my order?
You have 24 hours after your purchase to cancel or modify your order. Simply contact us directly. After this period, your order is already being processed.

Is my payment secure?
Yes, all payments are processed via Shopify Payments, a 100% secure solution with SSL encryption. Your banking data is never stored on our site.


🚚 Delivery

What are the delivery times?
Orders are shipped within 1 to 3 business days. Delivery then takes 10 to 20 business days depending on your destination country.

Will I receive a tracking number?
Yes, an email with your tracking number is sent to you upon shipment. Check your spam folder if you don't receive it within 48 hours of your order.

Can I receive multiple packages?
Yes, if your order contains items from different suppliers, you may receive multiple packages separately — each with its own tracking number.

Do you deliver to my country?
We ship to most countries worldwide. Costs and delivery times are calculated automatically at checkout based on your address.


↩️ Returns & Refunds

Can I return an item?
Yes, you have 14 days after receipt to report an issue or request a return. The item must be unworn and in its original condition.

How to request a refund?
Send us a message with your order number and a photo of the product received by contacting us here. We process your request within 48 hours.

My package arrived damaged, what should I do?
Contact us immediately with a photo of the package and the product. We handle cases of damaged delivery.


👕 Products & Prices

Are the jerseys good quality?
Our jerseys are high-quality fan versions, designed for supporters. They faithfully reproduce the official design of clubs and national teams, with breathable fabric and meticulous finishes.

What are your prices?
Here is our price list:

  • 👕 Fan jersey: €20
  • ✨ Flocked fan jersey: €25
  • 🏆 Player version jersey: €25
  • 🏆✨ Flocked player version jersey: €30

What is a player version?
The player version is a more fitted and technical cut, similar to what is worn on the field. It is available on request only — contact us via the contact page or by email at jerseydistrictmail@gmail.com specifying the club, season, and desired size. Delivery time: 10 to 20 business days.

How do I choose my size?
We recommend taking one size up from your usual size for more comfort. A size guide is available on each product page.

Do the sizes correspond to European sizes?
Jerseys follow Asian sizing, which tends to be smaller. Always consult the size guide before ordering.


💬 Do you have other questions?

Don't hesitate to write to us or contact us by email at jerseydistrictmail@gmail.com — we respond within 24 hours.